Terms of service
Terms of Service
Last updated: 22 September 2026
Welcome to Her Reset Co. These Terms of Service explain the terms that apply when you visit our website or purchase from us.
By using our website or placing an order, you agree to these terms. Nothing in these terms affects your statutory rights as a consumer.
About us
Her Reset Co is operated by:
Lisa Colliss / Her Reset Co
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom
Email: hello@herresetco.co.uk
Our products
We do our best to describe and photograph our products accurately. Colours and appearance may vary slightly depending on your device or screen settings.
Product availability may change and we may withdraw or update products where necessary.
Orders
When you place an order, you are responsible for ensuring the information you provide is accurate and complete.
Receiving an order confirmation does not necessarily mean we have accepted your order. We reserve the right to decline or cancel an order where reasonably necessary, for example if a product is unavailable, there has been an obvious pricing error or we are unable to process payment.
If we cancel an order after payment has been taken, we will refund the relevant amount.
Prices and payment
Prices are shown in pounds sterling (£).
The total price payable, including any applicable delivery charges, will be shown before you complete your purchase.
Payment must be successfully authorised before an order can be processed.
Delivery
We currently deliver to addresses within the United Kingdom unless otherwise stated on our website.
Estimated delivery information will be provided where applicable. Occasionally delays may occur outside our reasonable control.
Please make sure your delivery address is correct when placing your order. If you notice an error, contact us as soon as possible at hello@herresetco.co.uk.
Further information can be found in our Shipping Policy.
Cancellations, returns and refunds
Your rights to cancel an online purchase, return an item and receive a refund are explained in our Return and Refund Policy.
Nothing in these terms or our policies limits your statutory rights, including your rights where goods are faulty, damaged or not as described.
Intellectual property
Unless otherwise stated, the content and original materials appearing on this website — including Her Reset Co branding, product artwork, designs, written content, photographs and graphics — belong to Her Reset Co or are used with permission.
You may use the website for your own personal, non-commercial purposes.
You must not reproduce, copy, sell, distribute or commercially exploit our content or product designs without permission.
Using our website
Please do not use our website for unlawful or fraudulent purposes or in a way that could damage, interfere with or compromise the website or its operation.
We may update, change or temporarily withdraw parts of the website where reasonably necessary.
Third-party services
Our store is hosted using Shopify and may use other third-party providers to provide services such as payments and delivery.
Those providers may have their own terms and privacy policies that apply when you use their services.
Liability
We do not exclude or limit liability where it would be unlawful to do so.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
If you are purchasing as a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.
We are not responsible for losses that are not foreseeable or for business losses arising from a consumer purchase.
Privacy
How we collect, use and protect personal information is explained in our Privacy Policy.
Changes to these terms
We may update these Terms of Service from time to time, for example if our products, services or legal requirements change.
The version published on our website at the time you place an order will apply to that order.
Governing law
These terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you will also retain any mandatory rights and protections available to you under the laws applicable where you live.
Contact us
If you have any questions about these terms, please contact:
Her Reset Co
Email: hello@herresetco.co.uk
Lisa Colliss / Her Reset Co
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom